myALZteam

It's completely understandable to feel stressed about this — insurance paperwork can be overwhelming, especially when you're already managing so much as a POA caregiver.

That form from United Healthcare is most likely a Coordination of Benefits (COB) questionnaire. Insurers send these to find out if a member has other Show Full Answer

It's completely understandable to feel stressed about this — insurance paperwork can be overwhelming, especially when you're already managing so much as a POA caregiver.

That form from United Healthcare is most likely a Coordination of Benefits (COB) questionnaire. Insurers send these to find out if a member has other health coverage (like VA benefits), so they can figure out which plan pays first. It's routine, but it does need to be filled out.

Here's what's important to know:

- Yes, it should be filled out. Ignoring it can actually cause claims to be delayed or denied, which is the opposite of what you want.
- VA disability payments do not automatically mean he has VA health care. These are two separate VA programs. It's worth confirming whether he is actually enrolled in VA health care.
- If he does have VA health care, United Healthcare needs to know so coverage is coordinated correctly.

Regarding UHC not recognizing you as POA — this is a common and frustrating problem. To fix it:

1. Send them a copy of the POA document in writing (fax or certified mail) to their member services address.
2. Ask for a case reference number every time you call.
3. Request a supervisor if front-line agents keep saying you're not on the account.

You are doing the right thing by taking this seriously. Don't ignore the form — fill it out honestly based on what you know about his VA enrollment status, and keep a copy for your records.

 AI-generated responses are not a substitute for medical advice. These services are not intended to diagnose, treat, or cure any condition or disease. Always ask your doctor about specific health concerns.

Medical Power of Attorney and Alzheimer’s